FAQ: Smartphone Inc.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will be the game printed in multiple languages?

Only online version of the rulebook will be translated into multiple languages. All printed core box components and rules will be in English.

Last updated: July 26, 2019 05:45

I didn't find my country in the shipping section.

We’re reviewing rates from many shipping companies. We will update the shipping cost as soon as we get estimates for all requested destinations.

Last updated: August 11, 2019 01:07

Why back now? Kickstarter vs retail.

If purchased from the Kickstarter today you get both the Base Game and all stretch goals for $65 ($60 Early Birds) along with the Kickstarter exclusives. If you wait until the base game and non-exclusive stretch goals are available in retail, it will cost between $75 and $80 and you’ll miss out on those exclusives.

Last updated: August 11, 2019 01:07

Would it be possible later to pass from a EB CEO pledge to a EB Partners pledge?

The answer is YES. You will be able to manage your EB pledge after the campaign ends.

Last updated: August 11, 2019 01:07

Will there be a special pledge for the FIRST EDITION OWNERS?

Yes, we will add a special pledge for the first edition owners. We’re still clarifying the shipping rates for the expansion, but we can guarantee that all who already have Smartphone Inc base game will get all the unlocked SGs, including exclusive ones, with a discount. The price will be $15 plus shipping. Having backed $1 now, you will be able to upgrade it later in a pledge manager.

Last updated: August 11, 2019 01:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: February 2020

Last Updated At: 09/23/19
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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